FAQ

Welcome to our FAQ section!

Please browse the various topics below and search for the answer that you are looking for.

If for some reason you cannot find the answer you are looking for, please ask one of our Customer Support agents.


Opening an Account

Opening a Forex account

How much is the minimum deposit to open an account?link icon

The minimum deposits are $300, €250, ¥35,000, £200, Fr250, 370 AUD and 500 BGN.

What are the available base currencies for AAAFx accounts?link icon

We offer accounts based on US Dollar, Euro, Japanese Yen, Australian Dollar, Pound Sterling, Swiss Franc and Bulgarian Lev.

Do you offer Micro lot trading?link icon

Yes, all AAAFx accounts can by default trade Micro lots (1k). If you cannot trade Micro lots in your account, please contact Support.

Do you offer Islamic (swap-free) accounts?link icon

Yes, it is possible to open an Islamic account with zero swaps for religious reasons . Anyone of Islamic faith can apply for a swap-free account; the only restriction is that a regular (non-Islamic) account cannot be held at the same time with AAAFx. For more details, please see here .

Do you offer any bonus for opening an account?link icon

Our bonus scheme "up to 30% bonus on all deposits" was terminated on September, 13th, 2017. For those who have already taken the bonus, the following Terms and Conditions apply:

  • The bonus cannot be transferred between accounts. Funds transferred between accounts are not considered deposits and are therefore not eligible for the Deposit Bonus offer.
  • You can easily check the status of your bonus(es) by simply visiting the Mybonus section of your account.
  • The Bonus will expire and get automatically removed from the account, if it is not released within 45 days (from the day it was credited). Effective date of this term is March 17, 2017.
  • The Deposit Bonus is credited in the investment account after receiving the deposit and will only be released in the equity once the necessary round turn requirements are completed, as mentioned on the relevant table above. Round turn lot requirements are calculated pro rata using weighted averages for each currency pair; please click here for details.
  • AAAFx reserves the right to alter, amend, extend or terminate the Offer at any time without prior notice. AAAFx will notify you of any changes to the Offer and/or its conditions by updating its website and it is recommended that you check the website regularly for such updates.

Do you offer any Deposit Bonus?link icon

Yes! AAAFx Live accounts are entitled to a 10% Holiday Bonus on all Deposits! Please visit our Bonus page and review our special Holiday Offer!

What is the $25 special bonus offer?link icon

We offer a $25 Bonus to all AAAFx clients who verify their mobile phone numbers online. To receive your bonus you need to log in to your web account, insert your mobile phone number, click to receive an SMS verification code and type the code in the verification code field and you are done! Your bonus will be automatically added in your account.

The offer is subject to the Following Terms:

  • AAAFx clients are entitled to receive a $25 Bonus once per physical entity. Offer applies only for pending accounts with no deposit.
  • The Bonus amount is fixed at $25 (€25, ¥3,000, $30 AUD, £17, Fr25 and 42 BGN), depending on the base currency of the account.
  • Bonus is offered to the client upon mobile phone verification and will be released in their account balance once its trading status is enabled
  • Offer can be combined with the 10%-30% Bonus . In this case, special conditions will apply:
    1. The $25 bonus will be released first in your account after completing the necessary round turn requirements.
    2. The 10%-30% bonus will be released in your account second. Calculation of the round turn requirements will start after release of the $25 bonus and upon client's request.
  • The bonus cannot be transferred between accounts.
  • The Bonus will expire and get automatically removed from the account, if it is not released within 45 days (from the day it was credited). Effective date of this term is March 17, 2017.
  • The bonus will be removed from an account after 90 days of account inactivity
  • Withdrawal of the full amount available at the account during the promotion will disqualify the participant.
  • Forex accounts - Bonus is not available for withdrawal and is deducted from the usable margin calculation until the applicable number of standard round turn lot transactions is completed. Round turn lot requirements are calculated pro rata (see table above) using weighted averages for each currency pair; please click here for details.
    There is no timeframe to complete the round turn lot requirements.

How much leverage do you offer?link icon

We offer up to 500:1 leverage for accounts with equity up to $50k or equivalent. For accounts with equity greater than $50k we offer leverage up to 200:1. All new accounts are opened by default with 100:1 leverage, which may be changed by a simple email at support@aaafx.com request after the account has been opened. Requests for lower leverage are also welcome.

Do you allow Hedging?link icon

Yes, we do allow Hedging.

Do you allow Scalping?link icon

Yes, we do allow Scalping.

Do you support Trailing Stop?link icon

Yes, we do support Trailing Stop.

What are your typical spreads?link icon

AAAFx spreads are variable, fluctuating with market changes but always among the lowest in the Forex Market. For indicative spreads, please see here.

Are there any fees in trading Forex/CFDs with AAAFx?link icon

AAAFx applies low and fully transparent commissions of 10 USD (9 EUR, 1200 JPY, 13 AUD, 9 CHF, 6.5 BGP and 17.5 BGN) per side of each standard lot traded. For more details, please consult the table below:

Transaction commissions per currency base, per side of each standard lot traded
Forex CFDs
Base Currency Retail Accounts Institutional Accounts Retail Accounts Institutional Accounts
USD 10 3 0.8 0.3
EUR 9 2.75 0.7 0.25
JPY 1200 350 100 40
AUD 13 4 1.05 0.4
CHF 9 2.75 0.75 0.25
GBP 6.5 2 0.5 0.2
BGN 17.5 5 1.4 0.5

Do you have any restrictions with clients you can accept?link icon

AAAFx welcomes all clients with the following exceptions due to regulatory reasons:

  • Residents of the United States of America (USA) and Puerto Rico
  • Residents of the Quebec province
  • Residents or citizens of OFAC sanctioned countries (Burma (Myanmar), Cuba, Iran, North Korea, Sudan, Syria)
Please note that this list is subject to change according to regional and international regulations, and as a result is not exhaustive.

Are there any fees to open an account?link icon

No fees are required to either open or hold an AAAFx investment account.

What are the necessary documents to open an account with AAAFx?link icon

The necessary documents to open an Individual Account are the following:

1. A copy of a valid official Identification document with a photograph (a valid passport, national ID or a driver's license)

2. A copy of a recent ‘Proof of Residence’ document (issued within 4 months of the current date), containing your full name and address (a utility bill, bank statement, etc.)

3. A copy of a recent official 'Proof of Income' document from your country's Revenue Service (e.g. an Income Tax Return)

4. A copy of a recent formal document verifying your Employment Status (e.g. a recent pay slip, an employment contract, an employment confirmation letter or an unemployment document, etc.)

You may upload all necessary documents on your web account or send them by email at support@aaafx.com.

Please ensure that all documents are submitted in clear and high resolution copies.

I do not have one of the necessary documents. What can I do?link icon

If you do not have any of the required documents, please send us an email at support@aaafx.com explaining the reason, and we will respond to you with details.
A few such examples are: income tax return document is not available in my country, I am not currently employed, or my Credit Card is a virtual one so there is no physical card etc.

What is the fastest way to open a Live account?link icon

After you fill in an online application, the account will generally be activated within 1-2 business days, provided that all of the necessary documents are submitted and a deposit is completed via credit/debit card or via Electronic payment methods.

Wire transfers may take more than 2 business days, depending on the bank of origin.

To avoid any delays, please ensure that:

1. You have submitted all the necessary documents as requested in clear readable copies.

2. If you deposit via Skrill or another Electronic payment method, please make sure that the e-mail address at your Skrill or the alternative Electronic payment method account is the same as the one at your AAAFx account.

My documents are in non-Latin characters. May I send them?link icon

In order to avoid any delays, we prefer documents in Latin characters. However, if you only have documents in non-Latin characters available, please submit them as they are.

Do you offer corporate/business accounts?link icon

Yes, we welcome Corporate Accounts. The necessary documents for an account to be opened as a Corporate Account are the following:

1. The Annual Report of the Company

2. The Company’s Statute

3. A signed statement from the person(s) authorized to perform transactions on behalf of the company with AAAFx.

4. Affirmation of the existence of the company by the responsible regulatory authority (e.g. the bank used by the company, where the company is located)

5. A formal declaration from the lawful Representative of the company that will inform Triple A Experts for any changes that may occur in the company

6. A Certificate of Incorporation

7. A copy of a valid Passport or Identity Card and a Proof of Address document of the lawful Representative of the company

8. A copy of a recent ‘Proof of Residence’ document, containing the full name and address of the Legal Representative (a utility bill, bank statement, etc.)

Please note that the account must be initially registered in AAAFx in the name of the company.

All deposits must be made under the company’s name (e.g. from the company’s bank account, corporate credit card, etc). Corporate accounts may not be funded via individual bank accounts or credit cards, even if the individual is the owner of the company.

For more information about opening a corporate account, please contact our Back Office Department via email at backoffice@aaafx.com.

Do you offer Off-shore business accounts?link icon

Yes, we welcome Off-shore Business Accounts. For details on the required documents please contact our Back Office Department via email at backoffice@aaafx.com and we will contact you to provide details.

Do you offer Institutional accounts?link icon

Yes, we welcome Institutional Accounts. The required deposit for an Institutional Account with favorable spread starts from $100,000 USD. If you are interested in such an account, please express your interest to our Backoffice Department via email at backoffice@aaafx.com and we will contact you to provide details.

Do you offer PAMM accounts?link icon

Yes, it is possible to open a PAMM account with us. Please express your interest to our Sales Department via email at sales@aaafx.com and we will contact you to provide details.

How many accounts can I open with you?link icon

We may open up to 10 accounts per individual, irrespective of the base currency used. If you have reasons to apply for additional accounts, please email us your request at support@aaafx.com.

How do I open a ZuluTrade account?link icon

All AAAFx accounts can be automatically linked to a ZuluTrade account, free of charge, without any commissions. If you selected ZuluTrade as an option when you registered the live account, shortly after you have received your AAAFx MT4 log in credentials, you should receive your ZuluTrade log in credentials as well, and you may commence trading via ZuluTrade. If you did not select ZuluTrade as an option at registration, simply send us an email at support@aaafx.com and we will send you your ZuluTrade credentials.

How may I link my AAAFx Live account with ZuluTrade?link icon

If you selected ZuluTrade as an option when you registered the live account, your AAAFx live account will be automatically linked to ZuluTrade once it is opened. If you did not select ZuluTrade as an option at registration, simply send us an email at support@aaafx.com and we will link your account to ZuluTrade and send you the relevant credentials.

As AAAFx is directly integrated with ZuluTrade, there is no commission/charge for the linkage or service.

How may I link my AAAFx Demo account with ZuluTrade?link icon

AAAFx Demo MT4 accounts cannot be linked with ZuluTrade to receive signals from ZuluTrade Signal Providers.

They may only be linked with ZuluTrade Signal Provider accounts in order to generate and send signals to ZuluTrade Followers.

If you wish to test ZuluTrade’s platform, you can open a ZuluTrade Demo Account which uses AAAFx rates.

How will my funds be protected at AAAFx?link icon

AAAFx is regulated in Europe, registered under HCMC (Hellenic Capital Market Commission) and is MiFID (Markets in Financial Instruments Directive) compliant (id 2/540/17.2.2010). As such, the level of investors’ protection is of the highest standards, as AAAFx adheres to the strict limits on the inducements which financial advisers can receive in respect of the services provided. See additional details here.

Moreover, AAAFx investors are protected by the Greek Guarantee Fund according to the European Directive 93/22/EEC. In the event of an Investment Firm's bankruptcy or failure to fulfill its obligations from the provision of investment services, the Greek Guarantee Fund will act in order to reimburse the investors and/or any of the contracting parts. The Greek Guarantee Fund is financed by the ATHEX (Athens Exchange) Members and it is supervised by the HCMC. Extra deposits of cash from an ATHEX Member could be realized according to the total value of the Member's transaction. The Greek Guarantee Fund is activated in case that an Investment Firm is bankrupt or not able to fulfill its obligations. The maximum amount of compensation is €30,000 per investor. See additional details here.


General questions

Deposits and Withdrawals

How do I deposit funds in my account?link icon

If you have an existing account, please log into your web account , and then click on “Funds” and then “Deposit”.

The available deposit methods are:

• Instant Deposit

With AAAFx Instant Deposit, your payment can be deposited directly into your investment account, with zero delay!

You may deposit up to $4000 per transaction, $8000 per calendar month via credit/debit/prepaid card. Deposits exceeding $8000 will not be credited directly into your account and will be cashed out next calendar month.

Instant deposit transactions are subject of a clearance procedure by Wirecard – all major bank cards are accepted with the exception of Maestro and American Express Cards.

Instant Deposits are also available via Neteller e-wallet.

• Wire Transfer

Please note that the name of the wiring account holder must be the same as the name of the AAAFx account holder. Deposits from other individuals cannot be accepted, including first degree relatives.

In the case of Corporate Accounts, the wiring account holder name must be that of the corporation.

• Electronic payment methods

The available electronic payment methods are:

Moneybookers (Skrill), Neteller, EPS, iDeal, GiroPay, DirectPay/Sofort, TeleIngreso , Przelewy24 , Qiwi.

• Bitcoins

You may deposit directly via your Bitcoin wallet. The payment address will be provided by AAAFx.

What is the fastest way to deposit funds?link icon

You can have your funds allocated into your investment account with AAAFx Instant Deposit method instantly, with no delays at all.

Instant Deposits are available via bank card or Neteller e-wallet service.

With other payment methods, in order to avoid any delays, please make sure that:

1. If you deposit via Skrill or another Electronic payment method, please make sure that the e-mail address at your Skrill or alternative Electronic payment method account is the same as the one at your AAAFX account.

If you are in danger of receiving a Margin Call, please contact us when you make your deposit so that we will process it with priority as soon as it is cleared and made available in our system.

How does AAAFx Instant Deposit work?link icon

All you need in order to make an Instant Deposit is a valid bank card or a Neteller account. All major bank cards are accepted with the exception of Maestro and American Express cards.

Initially, please log into your web account and click on “Funds” and then “Deposits”. Then please select “Instant Deposit” as your deposit method.

Please note that the minimum deposit amount vary per currency:

New Account Existing Accounts
Currencies Forex Forex
USD ($) 300.00 100.00
EUR (€) 250.00 100.00
GBP (£) 200.00 65.00
JPY (¥) 35,000.00 12,000.00
AUD ($) 370.00 120.00
CHF (Fr) 250.00 85.00
BGN (лв) 500.00 170.00

The maximum amount per transaction is $4000 for all currency pairs while the maximum deposit per calendar month via bank cards is $8000. Instant deposit transactions via bank cards are cleared through Wirecard and will be directly allocated in your trading account’s balance.

The maximum amount per transaction is $4000 for all currency pairs while the maximum deposit per calendar month via Neteller is $8000.

AAAFx Instant Deposit always gives you immediate access to your funds!

Note: To avoid any delays and rejections of your Instant Deposit, please make sure all necessary documents are in place.

Deposits made by a third-part credit card(s) are not acceptable. Any credit card used for deposits should be owned by the same individual who possesses the AAAFx account.

*Instant Deposits via bank card in BGN may be subject to additional exchange fees

How does Bitcoin Deposit work?link icon

You may deposit directly via your Bitcoin wallet. To do so, you will need to:

  • 1. Log into your AAAFx web account
  • 2. Click on “Funds” page and then “Deposits”.
  • 3. Select Bitcoin option on the Deposits Table as your deposit method.
  • 4. Go to Bitcoin Checkout page on your user area, where you will need to fill in the amount you wish to deposit either in Bitcoin or in the base currency of your account.
  • 5. Copy the Bitcoin address provided by AAAFx on your personal Bitcoin wallet.
  • 6. Return to the checkout page and click on the "Payment Sent" button.

You will then receive a confirmation message informing you that the deposit has been completed. Please note that this may take several minutes.

Can I transfer funds between my accounts?link icon

Yes! You can transfer funds instantly from one account to another in just two steps:

  • 1. Log in to your web account, select the Funds tab and then click on “Transfer” button
  • 2. Enter the destination account, the amount and currency that you want to transfer. Complete the transaction by validating your option.

Transferring funds is absolutely free, however keep in mind that currency conversions rate will be applied on currencies other than the base currency of your current account.

Fund transfer is also available for Pending accounts. You may get your account activated instantly by choosing to transfer as less as $100 from your existing account to your pending one. For further information, please contact Support.

Note: The minimum amount for an Internal Transfer is set to $5. To transfer amounts smaller than $5, please contact Support.

How do I withdraw funds from my account?link icon

Initially, please log into your web account and set up a Bank account at ‘Bank setup’.

Then, please click on “Funds” and then “Withdraw”.

Please note that withdrawals are sent out via the same channel as deposits; for example, an account funded via wire transfer will receive the requested withdrawal via wire transfer, an account funded via Bank Card will receive the requested withdrawal in the same card account, and so forth.

If you deposited via more than one channels, across your AAAFx accounts, then withdrawals will be processed in the following priority order:

  • 1. Instant Deposit
  • 2. Electronic payment methods
  • 3. Bank Wire

Please note that fees apply only once per withdrawal request.

Example:

  • A client deposits $300 with his credit card and $400 via bank wire.
  • At some point, the client decides to request a withdrawal of 500$.
  • We will then return $300 to the credit card used.
  • The remaining of the client’s withdrawal ($200) will be returned to next in order available deposit method used, in this case via Bank Wire to his designated bank account.

In addition, when the withdrawn amount exceeds the amount deposited by a channel other than wire transfer (for example: Instant Deposit via credit card or Moneybookers) the remaining withdrawal amount will be sent out by wire transfer. Again, the withdrawal fee applies only once.

Currently, you may not withdraw your funds back to your bitcoin wallet. Funds will return to the registered bank account based on the base currency of your AAAFx trading account.

How long does it take to process a withdrawal?link icon

Withdrawals are usually confirmed in 1 business day. From the moment they are released from your account until they are made available at your designated Bank account, it is a matter of a few business days subject to factors such as the destination country, the use of intermediary bank etc.

Are there any deposit/withdrawal fees?link icon

Deposits

Please see fees per means of transfer:

Wire transfer: AAAFx does not apply any fees to wire deposits, however they may be subject to modest fees applied by the financial institutions. For more details, consult your bank.

Instant Deposit via bank card: A 2.5% flat fee applies.

Neteller: A 3.4% + $0.29 flat fee applies. Surcharges (from 0.5% to 1%) may apply to deposits received from the following Countries: Albania, Argentina, Armenia, Azerbaijan, Bangladesh, Belarus, Bosnia‐Herzegovina, Brazil, Bulgaria, Cambodia, Chile, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Egypt, Estonia, Georgia, Greece, Hungary, Iceland, India, Indonesia, Israel, Japan, Kazakhstan, Kenya, Korea (South), Kuwait, Latvia, Lithuania, Macedonia, Malaysia, Mexico, Moldova, Montenegro, Nigeria, Oman, Pakistan, Peru, Philippines, Romania, Russia, Saudi Arabia, Serbia, Seychelles, Slovenia, South Africa, Sri Lanka, Thailand, Tunisia, Turkey, Ukraine, United Arab Emirates, Uruguay, Venezuela, Vietnam and Taiwan.

Moneybookers: A 2.95% + 0.25€ (or equivalent for deposits on USD, GBP, JPY, AUD and CHF) processing fee applies. Surcharges (from 0.5% to 1%) may apply to deposits received from the following Countries: Albania, Argentina, Armenia, Azerbaijan, Bangladesh, Belarus, Bosnia‐Herzegovina, Brazil, Bulgaria, Cambodia, Chile, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Egypt, Estonia, Georgia, Greece, Hungary, Iceland, India, Indonesia, Israel, Japan, Kazakhstan, Kenya, Korea (South), Kuwait, Latvia, Lithuania, Macedonia, Malaysia, Mexico, Moldova, Montenegro, Nigeria, Oman, Pakistan, Peru, Philippines, Romania, Russia, Saudi Arabia, Serbia, Seychelles, Slovenia, South Africa, Sri Lanka, Thailand, Tunisia, Turkey, Ukraine, United Arab Emirates, Uruguay, Venezuela, Vietnam and Taiwan.

EPS and Przelewy24: A 2.9% processing fee applies.

iDeal: A 0.7% processing fee applies.

GiroPay and DirectPay: A 2.20% processing fee applies.

TeleIngreso: A 5.9% processing fee applies.

Qiwi: A 4.2% processing fee applies.

Bitcoins: An (up to) 0.25% fee applies in all deposits.

Withdrawals

No fees apply on withdrawals for amounts received via Instant Deposit bank cards.

All other withdrawals are subject to a $25 flat fee for USD accounts (€25, ¥3,000, $30 AUD, £17, Fr25 and 42 BGN for Euro, Yen, Australian Dollar, Pound Sterling, Swiss Franc and Bulgarian Lev accounts respectively) which will be applied to the withdrawal amount.

Can I use my mobile device to make a deposit or a withdrawal?link icon

Yes! With AAAFx you can deposit into your investment account or make a withdrawal request using the AAAFx Mobile App on supported Apple and Android devices.

Account Properties

How do I change my Email address?link icon

If you wish to change your registered email address, please send us an email at support@aaafx.com from your currently registered email address, stating the following:

• AAAFx account number(s) that the email change needs to apply to

• Current email address

• New email address

If you do not have access to the currently registered email address, you need to send the request from the new email address, making sure to include a copy of the ID used upon registration.

How do I change my personal details?link icon

You may change the following personal details by logging into your web account:

• Primary Phone

• Mobile Phone

• Gender

• Marital Status

You may also change your bank details by logging into your web account.

For changing any other personal details, please send us an email at support@aaafx.com from your currently registered email address stating the following:

• AAAFx account number(s) that the new personal details need to apply

• Old personal details

• New personal details

• Relevant supporting documentation (e.g. new utility bill to update address, new passport to update ID number, etc).

How do I change my password?link icon

MT4 and Web account passwords:

Log into your web account, and navigate to “Change Password” tab.

You can change both your MT4 master and Investor password, as well as your web account password. In both cases you will need to verify the old password as well.

You can reset your Demo account password from your MT4 platform, Tools tab, Options.

ZuluTrade Password:

Your ZuluTrade account password can be reset from the ZuluTrade platform.

Can I change the Base Currency of my account?link icon

You may change the Base Currency of your AAAFx account, provided that no trades have been executed in the account.

If so, please send an email at support@aaafx.com from your currently registered email address stating the following:

• AAAFx account number for which you wish to change the Base Currency

• Old Base Currency

• New Base Currency

What is my leverage? Can I change the Leverage of my account?link icon

You can always check the current leverage of your account by logging in to your Web account and you can change it at any time – simply contact our Support team after the account has been opened, indicating the required leverage. Please note that 500:1 is the maximum leverage that AAAfx offers. Requests for lower leverage are also welcome.

Is there an expiration policy for AAAFx Demo MT4 Accounts?link icon

AAAFx Demo Accounts have a rolling expiration policy – they expire in case no trades or successful logins have taken place within a 14 day period.

How do I make a suggestion?link icon

AAAFx takes customer feedback very seriously. If you would like to make any remarks or suggestions regarding our services, please send us an email at support@aaafx.com and we will gladly look into it and contact you shortly.

Login Issues

I didn’t receive any log in credentials for the MT4 – how can I access it?link icon

If you did not select MT4 as an option at registration, simply send us an email at support@aaafx.com and we will send you your MT4 credentials.

I can't log into my Live MT4 account. What should I do?link icon

In case you cannot log into your Live MT4 account please take the following steps:

• Ensure your credentials (MT4 Username and MT4 master password) are correct. Please remember, your password is case sensitive

• Ensure you are logging in to the correct Server (Live: Tripleafx-FX-Real, Demo: Tripleafx-FX-Demo)

If you are still unable to connect to your account, please contact Support.

I can't log into my AAAFx Demo MT4 account. What should I do?link icon

In case you cannot log into your Demo MT4 Account please take the following steps:

• Ensure your credentials (MT4 Username and MT4 master password) are correct. Please remember, your password is case sensitive

• Ensure you are logging in to the correct Server (Live: Tripleafx-FX-Real, Demo: Tripleafx-FX-Demo)

• Demo Accounts automatically expire after 15 days of inactivity (no trade being opened or no successful login being recorded within 15 days).

So if you receive the error message, "Incorrect username or password" and your Demo Account credentials are correct, then your Demo Account has expired. In this case, you need to register for a new AAAFx Demo Account. To do this, simply go to your MT4, click on File and Open an account.

I can't log into my ZuluTrade account. What should I do?link icon

In case you cannot log into your ZuluTrade account please make sure you are providing the correct ZuluTrade username and password, as provided by ZuluTrade. Please note that your ZuluTrade username is AAA plus your account number (e.g. AAA12345). Also note that your ZuluTrade password is different from your AAAFx MT4 password or Web account password. It is also case sensitive.

If you are still unable to connect to your account, please contact our Support Team to seek assistance.

I can't log into my Web account. What should I do?link icon

In case you cannot log into your Web account please make sure you are providing your credentials correctly. Please note that your username is your e-mail address and your Web account password is different from your MT4 password.

If you are still unable to connect to your account, please contact our Support Team to seek assistance.

I forgot the password of my AAAFx Live account. How can I recover it?link icon

We will send you a password reminder to your e-mail address if you request it via Live Chat.

I opened an AAAFx Demo MT4 account but forgot my password. How can I recover it?link icon

Unfortunately we do not keep records of Demo Account credentials. Please kindly open a new AAAFx Demo MT4 account.

Refer-A-Friend Program

Do you offer a referral program?link icon

Yes! In AAAFx we appreciate our clients’ loyalty. We want to reward all of you when you refer your friends and family to our Platform. This is a joint promotion offered by AAAFx in partnership with ZuluTrade.

How does the AAAFx Refer-A-Friend Program work?link icon

Invite your friend to open a Live AAAFx account and join ZuluTrade and you both get a $100 Bonus.

Please make sure you read the following Terms and Conditions of our Refer-A-Friend Program:

1. To qualify for the “Refer a Friend” offer, the person that is making the referral (so called “Referrer”) must be a registered AAAFx Live user holding a “trading enabled” account.

2. The Referrer must have an existing business or personal relationship with the person he would like to refer (“Referred”).

3. The Referred must be over 18 years old.

4. The Referred must be a new client to AAAFx and ZuluTrade (not having previously registered for a Live or Demo account in AAAFx or Zulutrade). If a Referred is an existing AAAFx or ZuluTrade client then the invitation will not be sent.

5. The Referred must not register under another Affiliate, or the offer will not apply.

6. There is no limit to the number of friends a Referrer can invite. However, you may only send one invitation per email address.

7. The standard account verification process of AAAFx applies to all new applicants.

8. A Bonus of $100 will be initially wired to both the Referrer and the Referred accounts once the trading account status of the Referred account will be enabled. A fixed respective bonus amount has been calculated for the other supported currencies as per €90, ¥10.360, $130 AUD, £75, Fr95 and BGN 175.More specifically:

  • Both, the Referrer and his Referred will receive a $100 Bonus each. The Bonus will be released once the Referred completes 5 standard round turn lot
    Note: Round turn lot requirements are calculated pro rata using weighted averages for each currency pair; please click here for details.

9. The Bonus cannot be transferred between accounts.

10. The Bonus can be removed from an account after 90 days of account inactivity.

11. AAAFx reserves the right to alter, amend, extend or terminate the offer at any time without prior notice.

12. The Bonus will expire and get automatically removed from the account, if it is not released within 45 days (from the day it was credited). Effective date of this term is March 17, 2017.

13. If AAAFx detects any of the parties tried to benefit from fraudulent activity or did not acted in good faith, AAAFx reserves the right to exclude them from the “Refer a Friend” promotional offer at its own discretion and without prior notice.


Forex trading

Trading in Forex

What are your trading hours?link icon

Trading hours vary by product. For Forex, trading opens on Sundays st 9:00 pm and closes on Fridays around 9:00 pm UTC times.

For CFD trading hours, click here.

How to calculate profit/loss?link icon

When the value of a currency that you have bought rises, then profit is created; you can secure the profit of this transaction by selling the currency back and thus closing the position. Let’s see that with an example where we buy U.S. dollars and sell Swiss francs.

1. The rate you are quoted is 1.2755 / 1.2760. Because you are buying U.S. dollars you will be working on the "ask" price of 1.2760, or the rate at which traders are prepared to sell.

2. Let’s assume you buy 1 standard lot (100,000 units) at 1.2760.

3. A few hours later, the price moves to 1.2780 and you decide to close your trade.

4. The new quote for USD/CHF is 1.2780 / 1.2785. Since you're closing your trade and you initially bought to enter the trade, you now sell in order to close the trade so you must take the "bid" price of 1.2780, or the rate at which traders are prepared to buy.

5. The difference between 1.2760 and 1.2780 is .0020 or 20 pips.

6. Using the pip calculation formula, we now have (.0001/1.2780) x 100,000 = $7.82 per pip x 20 pips = $156.49

Keep in mind that when you enter or exit a trade you are subject to the spread of the bid/offer quote.

When you buy a currency, you will use the offer or ask price and when you sell, you will use the bid price.

What are AAAFx’s trading hours?link icon

Market opens on Sunday 22:00 UTC and closes on Friday 22:00 UTC.

When Eastern time is in daylight saving, market opens on Sunday 21:00 UTC and closes on Friday 21:00 UTC.

Why do I see prices updating before the market opens but I cannot trade?link icon

Even though Market opens on Sunday 22.00 UTC (when Eastern Time is in daylight saving, market opens Sunday 21:00 UTC) you can notice slight fluctuation of rates prior to opening. The Trading Desk initiates relevant services and starts updating the rates in order to have them prepared and available when the trading resumes. However, the rates displayed prior to the official market open cannot be applied to new market orders and trading cannot be performed.

How will my open position be affected, if the prices change from Friday’s close to Sunday’s open?link icon

Under normal market conditions when the market opens you can see that the opening price of a currency pair is very close to the price registered on Friday before the market closed. However, there are times when the rates can move significantly up or down, and this can have a positive or a negative effect in your trading activity. If there is a major news announcement or important economic events that will have an impact on the value of the currency, there is a greater likelihood of gaps in the market.

Please bear in mind that as the price can move against your current position, you can find that your position is losing even though it was in profit when the market closed. For this reason traders holding positions or orders over the weekend should be aware of such adverse eventual gaps and be ready for potential losses.

Why did I get a Margin Call notification when the market was closed?link icon

The market opening process is not instantaneous - it is a gradual process that starts before 22:00 UTC.

As a result, we also start receiving rates before the 22:00 point, so we generate a Margin Call or Stop Out notifications before that - however trades are not closed before official market opening at 22:00.

If after the market opening, the available rates still put your account below the Stop Out level, then the Stop Out mechanism is triggered, and closure of the trades is initiated.

The price upon market open exceeded my predetermined Stop/Limit of a trade. What will happen to the trade?link icon

If the predetermined Stop value is exceeded when the market opens, the trade will be closed by the prevailing rate at that time. The rate will depend on the liquidity available at that moment. The execution of Stop order at any exceeded rate implies bigger losses than expected.

However, when the market opens at a rate that exceeds your set a Limit value, the trade will be closed with a higher profit than expected.

Let’s see this with an example:

You have a BUY EUR/USD position opened at price 1.1150 with Limit set to 1.1350.

On Friday when the market closed the price of the pair reached 1.1250, and on Sunday when the market opened with the price at 1.1450.

As you can see the price exceeded the Limit of 1.1350 so the trade would be closed by this new current price bringing you profit of 300 pips instead of the set 200 pips.

How can I protect my trades held over the weekend?link icon

If you believe that over the weekend the market may be volatile and the rates will move against your open positions, you should anticipate risk. If this trading strategy does not suit you, it is recommended that you get out of a trade by realizing your current profit or loss before the market closes.

What is rollover/swap?link icon

AAAFx automatically rolls forward all open positions at 21:00 UTC. Trading is typically suspended for up to 1 minute during the roll process. The amount paid or earned depends on the direction of the open position and the interest rate differential between the two currencies involved. For example, assuming UK interest rates are significantly higher than Japan's, a trader long GBP/JPY (i.e. holding Pounds Sterling), is paid interest upon rollover. Conversely, if a trader is short GBP/JPY (i.e. holding Yen) interest will be debited upon the rollover.

AAAFx’s daily rollover rates and detailed reporting of rollover activity is available in the Swap column of your Account History at the MT4 platform. For indicative rollover fees, please check our website.

What are your available trading platforms?link icon

AAAFx offers you both the MT4 Platform for your manual trading plus free access to the ZuluTrade web-based Autotrading Platform for receiving trades from Signal Providers as well as manual trading.

In addition, you may also access your AAAFx MT4 account from your mobile device by downloading the relevant application here for iPhone and iPad and here for Android devices. In order to connect to the AAAFx server, please search by the keyword ‘Tripleafx’.

You can also access your ZuluTrade account from iPhone, iPad and Android devices by downloading the relevant ZuluTrade applications from here.

I do not have access to my MT4. How can I manage my trades? Can I place orders over the phone?link icon

If you do not have access to the MT4 Platform, you may always trade from any computer with an internet connection by logging in to your ZuluTrade account, which is completely web-based.

Simply login to your ZuluTrade account from any web browser and manage your Trades from the “Positions” tab or place new trades and orders from the “Trade” tab.

Alternative to a computer, you may also access your AAAFx MT4 account by downloading the relevant application from here for iPhone devices and here for Android devices.

You can also access your ZuluTrade account from iPhone, iPad and Android devices by downloading the relevant ZuluTrade applications from here.

You can also manage your trades over the Phone by calling our Central Support Line at (+30) 213-0176-380 or via our Live Chat. Please note you will be asked to provide personal information such as ID/passport number and/or your resident address for identification purposes, so please have such information ready at hand.

What are your Margin Requirements for a Stop-Out (Margin Call)?link icon

The level at which a Stop-Out will be triggered in your account is the 70% of the margin requirement; e.g. if the margin requirement is 1,000$ and the equity of the account reaches 700$ then all of the open positions will be closed automatically.

Please note that AAAFx will issue a Margin Call when your equity reaches the 100% of the margin requirement and notify you by e-mail in order for you to take imminent action to prevent a Stop-Out.

How do I avoid a Stop Out (Margin Call)?link icon

Sufficient Margin

In general, in order to avoid a Stop Out you should make sure you always have sufficient margin to maintain your current positions open and withstand their potential drawdown. As long as your equity is more than 70% of the margin used for your currently open positions, a Stop-Out will not occur in your account. Please note that you may monitor your Margin Level from your MT4 at any time; the higher the percentage of your Margin Level, the less likely you are to have a Stop Out.

Please note that AAAFx will issue a Margin Call when your equity reaches 100% of the margin requirement and notify you by e-mail in order for you to take imminent action to prevent a Stop-Out. Moreover, at 100% Margin Level the information line at the Terminal of your MT4 account will be highlighted from gray to red.

Closing Open Positions

A quick way to increase your Margin Level and reduce your chances of a Stop-Out is to close out some positions, so that the margin that was used to open them will be released back into your Equity.

Fund Increase

Another way of avoiding over-exposure, increasing your Margin Level and thus reducing your chance of a Stop-Out is by depositing more funds. You may use the Instant Deposit method to make immediate capital installations to your account. To do this, simply visit the Funds tab under your Client Login section.

Avoid Overleveraging

Another factor that may put your account at the risk of a Stop-Out is overleveraging. Using more leverage can potentially magnify your gains, but it can also magnify losses which will quickly deplete your usable margin. The more leverage you use, the faster your losses may accumulate.

When you use excessive leverage, the fact that your account has more trading potential may easily lead you to overexpose it and thus cause you losses. To clearly see how this may happen, consider the following example:

Trader A has an account with $500 equity and uses a leverage of 200:1,while Trader B has an account with $500 and 100:1 leverage.

Trader A can trade up to 100,000 currency units and decides to trade 60% of his capital, so he opens 6 trades of 0.1 standard lots each (total of $60,000), and thus uses $300 of the margin ($50 x 0.6 lots) retaining $200 more as free margin. Every pip moving in this trade size is equal to $1, so if all open trades reach a low of 290 pips (loss of approximately 48 pips each trade), his Equity will be $210. When that happens, his margin level will be 70% (210/300), and hence a Stop Out will occur and close all open trades in his account.

Trader B on the other hand can trade up to 50,000 currency units and decides to trade 60% of his capital. As in this case a 0.1 standard lot requires $100 margin, half of the capital is adequate for 3 trades of 0.1 standard lot each (total of $30,000). Again, every pip moving in this trade size is equal to $1, so if all open trades reach a low of 48 pips, the total low will be 144, hence his Equity will be 356. When that happens, his margin level will be 118% (356/300) so he will not be in danger of a Stop Out.

Trader A Trader B
Capital $500 $500
Leverage 200:1 100:1
Total Value of transaction $60,000 $30,000
% of Trading Capital Invested 60% 60%
% Loss of Trading Capital 58% 28%

In conclusion leverage is a tool that can enlarge your profits or losses by the same magnitude; the greater the amount of leverage on capital you apply, the higher the risk that you assume.

Why was my trade affected although I see on the MT4 chart that the critical rate was not reached?link icon

Please note that the MT4 graphs show only Bid prices and not the Ask prices (the difference between them is the spread).

Please also bear in mind that when you open a Sell trade, it opens at the Bid (Buy) price and closes at the Ask (Sell) price, while when you open a Buy trade it opens at the Ask (Sell) price and closes at the Bid (Buy) price.

However, you can always see the exact rates your account is trading at from the Market Watch window of your MT4.

Does slippage occur with AAAFx clients' orders?link icon

Slippage refers to the difference between the requested price of an order and the price at which the order is actually executed. There are market events/conditions that cause high volatility and thus make slippage more likely to occur, such as market news or announcements.

In such cases, AAAFx fills the orders at the best available price, based on the requested price and depending on the amount as well as the type of the orders. This can cause an order to produce results that are more favorable, equal to or less favorable than original expectations with the results being referred to as positive slippage, no slippage and negative slippage, respectively.

Does AAAFx provide Negative balance protection?link icon

AAAFx operates on a ‘negative balance protection’ basis which means that the client cannot lose more than his/her overall invested capital (deposit). AAAFx determines at its sole discretion and in good faith, that the occurrence of such negative balance is not due to any malicious or abusive behavior of the Customer and has not been intentionally caused by the Customer.

Metals and CFDs

What are the available Metals and CFDs I can trade in my AAAFx account?link icon

Apart from Forex, AAAFx offers trading in:

• Metals: Gold, Silver, Palladium, Platinum, Copper

• Commodities: US Oil, UK Oil, Natural Gas

• Indices: ESP35, GER30, US30, ITA40, JPN225, NAS100, SPX500, AUS200, FRA40, UK100.

• Treasury: German Government’s Federal Bond

• Bitcoin: BTC/USD

• Ethereum: ETH/USD

• Litecoin: LTC/USD

What is the minimum lot size for trading Metals and CFDs?link icon

The minimum lot size for Metals and CFDs is 1 standard lot.

What is one standard lot of gold (XAU/USD) and silver (XAG/USD) equal to?link icon

1 standard lot of gold (XAU/USD) is equal to 1 ounce (oz) of gold and 1 standard lot of silver (XAG/USD) is equal to 50 ounces (oz) of silver.

What is the margin required to trade in CFDs and what are their trading hours?link icon

Please find all information about CFDs in the Glossary, CFDs section.

What is the margin required to trade in gold (XAU/USD) and silver (XAG/USD) at my AAAFx account?link icon

The margin required for gold (XAU/USD) is 1.5% of the current price and the pip value is $0.01. The margin required for silver (XAG/USD) is 2% of the current price multiplies with Contract size (multiplier) and the pip value is $0.5.

Why was my USOil/UKOil/NGAS/BUND/Copper trade closed? The stop or limit was not reached and I didn’t receive a Margin Call either.link icon

Oil, Natural Gas, German bonds and Copper have expiration dates, as per the table in the Glossary, Expiration dates. As a result, clients will realize any floating P/L at the time the position is closed due to expiration

What is the margin required to trade in BTC/USD at my AAAFx account?link icon

The margin required for Bitcoin (BTC/USD) is 20% of the current price and the pip value is $0.01

What is the commission charged for a BTC/USD contract?link icon

The commission is $2/contract

What is the minimum contract size for trading BTC/USD?link icon

There is a minimum of 1 contract size = 1 BTC. This means that with approx. $700 BTC/USD rate, you need $140 margin to open (Buy or Sell) the minimum order.

What is the margin required to trade in ETH/USD on my AAAFx account?link icon

The margin required for Ethereum (ETH/USD) is 50% of the current price.

What is the maximum number of ETH/USD contracts per client?link icon

There is a limit of 1000 contracts of total exposure (e.g. 500 buy and 500 sell = 1K) per client.

What is the margin required to trade in LTC/USD at my AAAFx account?link icon

The margin required for Litecoin (LTC/USD) is 50% of the current price.

What is the maximum number of LTC/USD contracts per client?link icon

There is a limit of 1000 Contracts of total exposure (e.g. 500 buy and 500 sell = 1K) per client.

Essential Forex Information

What is Forex?link icon

The foreign exchange market (Forex, FX, or currency market) is a form of exchange for the global decentralized trading of international currencies. Financial centers around the world function as anchors of trading between a wide range of different types of buyers and sellers around the clock, with the exception of weekends. The foreign exchange market determines the relative values of different currencies

How big is the Foreign Exchange Market?link icon

The foreign exchange market is the most liquid financial market in the world. The average daily turnover in the global foreign exchange and related markets is continuously growing. According to the 2010 Triennial Central Bank Survey, coordinated by the Bank for International Settlements, average daily turnover was US$3.98 trillion in April 2010 (vs. $1.7 trillion in 1998). Of this $3.98 trillion, $1.5 trillion was spot transactions and $2.5 trillion was traded in outright forwards, swaps and other derivatives.

Where is the Foreign Exchange Market based?link icon

There is no unified or centrally cleared market for the majority of trades, and there is very little cross-border regulation. Due to the over-the-counter (OTC) nature of currency markets, there are rather a number of interconnected marketplaces, where different currencies instruments are traded. This implies that there is not a single exchange rate but rather a number of different rates (prices), depending on what bank or market maker is trading, and where it is located.

Who participates in the market?link icon

Unlike a stock market, the foreign exchange market is divided into levels of access. At the top is the interbank market, which is made up of the largest commercial banks and securities dealers. The top-tier interbank market accounts for 53% of all transactions. From there, transactions take place from smaller banks, followed by large multi-national corporations, large hedge funds, and even some of the retail market makers. However, the share of other market participants like brokers, multinational corporations, registered dealers, as well as private investors is rapidly increasing.

What is a Lot?link icon

A Lot is the standard unit size of a transaction. Typically, for Forex currencies, one standard lot is equal to 100,000 units of the base currency, 10,000 units if it's a mini lot, or 1,000 units if it's a micro lot.

What is the Spread?link icon

The difference between the Bid and Ask prices is referred to as the Spread. AAAFx offers amongst the lowest spreads in the Forex Market

What is a Pip/Tick?link icon

A Pip (or Tick) is the smallest price increment a currency can make. It is the fourth digit in all currency pairs with the exception of the Japanese Yen (JPY) where it is the second digit (For example, 1 pip = 0.0001 for EUR/USD, or 0.01 for USD/JPY.)

How do I calculate the value of 1 Pip?link icon

To express the value in the terms currency, multiply 1 pip with the lot size.

EUR/USD pip = 0.0001 X 100,000 = $10.00 (for standard lots)

EUR/USD pip = 0.0001 X 10,000 = $1.00 (for mini lots)

EUR/USD pip = 0.0001 X 1,000 = $0.1 (for micro lots)

GBP/JPY pip = 0.01 X 100,000 = 1000 ¥ (for standard lots)

To convert to the base currency divide by the exchange rate:

Say EUR/USD exchange rate = 1.4750, then $10.00 / 1.4750 = 6.78€

To convert to an account’s currency (e.g. USD) divide by the exchange rate $/¥:

If $/¥ = 82.12 then 1000 ¥ / 82.12 = 12.17$

What are the seven Major Currency Pairs?link icon

The seven most liquid pairs are traded against the US dollar with the first four pairs being the majors, followed by three commodity pairs. Other currency pairs are better known as the currency crosses, the most popular crosses being those that include the Euro: EUR/JPY, EUR/GBP and EUR/CHF.

The major currency pairs are:

EUR/USD
USD/JPY
USD/CHF
GBP/USD

The commodity currency pairs are:

AUD/USD
NZD/USD
USD/CAD

What is Leverage?link icon

Forex Leverage or Leverage simply means the % amount of money you are allowed to borrow from the broker when you open a position. Leverage determines the percentage of a trade’s nominal value that is required as margin. In simple terms, you can think Leverage as a loan that fronts you to buy currencies.

What is Margin?link icon

Typically, in order for the Leverage to be released, Brokers will request a certain amount of the account’s actual funds to be allocated per each position (lot) traded. So, margin is the minimum amount which is escrowed in order to open a position. Margin depends on the account’s leverage; for example, if the leverage is 1:100 then you are able to trade a position a hundred times larger than the escrow amount. In simple terms, you can think of Margin as a good faith deposit required to release the loan (leverage).

For example, having a leverage of 100:1 (or 1% of the position required) allows you to trade a position worth $100,000 with an equity of just $5,000. This would be possible as the broker would set aside $1,000 as down payment, or "margin", and let you "borrow" the rest. Of course, any losses or gains will be deducted from or added to the remaining cash balance of your account.

Position Amount Leverage Required Margin
$100,000 200:1 100,000 / 200 $500
$100,000 100:1 100,000 / 100 $1000
$100,000 50:1 100,000 / 50 >$2000